Chief Operating Officer (COO)

Course Overview

Most often, the COO’s role is to lead the group’s operation and logistics activities, in ways that transform the business into being a cost-effective financial institution.

The role of a COO can include all or most of the following responsibilities:

• Operations management
• IT operations management
• Product management
• Change management

Course Agenda

Day 1 – Day 3

Day One

Introductions and Objectives

COO Roles and Responsibilities

• COO Role and Responsibilities – open to interpretation; kinds of COO, definition is key to success
• C Suite Interactions
• Capability framework
• Leadership and influence

Exercise: Defining COOs Roles.What makes a good COO?

Organisation and Governance

• Corporate Governance – International Corporate Governance Codes
• Laws vs Governance
• Directors and Boards of Directors – Effective Boards
• Directors’ duties and responsibilities
• Working with non executive directors
• Diversity in the Boardroom
• Legal Entity Management
• Enterprise Risk Management
• Regional Hub and Spoke Models
• Parent Subsidiary relationship
• Joint Ventures – challenges and management
• Family Firms
• Private Equity backed firms

Board Dynamics

• Why Boards malfunction
• Why executives fail
• The Board evaluation and review
• Role of the COO in working with peers
• High performing Boards

COO Role in Strategy and Implementation

Formulating Strategy

• The strategy Process
• What makes a good strategist
• Involvement
• Framework for process
• Delivering value

Case Study: Strategy Process, good strategy vs bad strategy

• External analysis. Pestle,5 Forces
• Probability/ Impact
• Competitive landscape

Case Studies: External analysis

Session Three:

• Stakeholder Power/Interest
• Key Success Factors and capabilities, VRIN
• Developing strategic options
• Ansoff Grid
• Numerous other models
• Innovation, Blue Ocean

Case Study: Preparation and presentation of a strategic corporate case

• Joint ventures and alliances
• Acquisitions and mergers
• Acquisition strategy
• Why so many fail
• Acquisition cases
• Working on an acquisition
• Implementation obstacles
• Integrating businesses
• Culture alignment
• Drawing a blueprint for implementation
• Strategy Implementation
• Obstacles
• Aligning Key Success Factors to KPI’s
• Balanced Scorecard
• Board Dashboard
• Review process
• Having the right strategic conversations

COO Role in Regulation and Reporting

• Rationale, types, limitations of regulation
• Principle Regulators
• Key Issues and Regulatory Change
• Regulatory Reporting
• Compliance Processes
• Environmental reporting
• Ethics and social responsibility
• Partnering with the Regulator

COO Role in Strategic Risk Evaluation

• Types of Risk
• The risk culture
• Fraud, Bribery and Corruption – Bribery Act 2010, FCPA
• Operational Risk Three Lines of Defence
• KRIs and KPIs
• Control Frameworks
• Relations with Internal and External Audit
• Managing a crisis

Tracking progress, measuring success and reviewing performancе Maximising Shared Services Delivery

• Compliance
• Finance
• Management Accounts and Statutory Financial Reports
• Budgeting
• Treasury
• Role in Expense Management
• Human Capital
• Learning Organisation
• Performance Management
• Role of technology
• Key takeaways and lessons learnt