Benchmarking : Comparing Your Performance with the Best

Benchmarking is one of the most recognized and widely used business tools. Benchmarking is a practical way to analyze procedures, statistics, products, and services in a related environment – those of a competitor, partner, or another department of the same organisation. Its primary purpose is to provide avenues for improvement in private, government and non-governmental organizations. This introductory training course will focus on the practical and theoretical aspects of benchmarking and performance improvement.

You will learn why benchmarking is a viable tool that provides useful information for improving virtually any organisation or activity. You will discover the practical benefits of benchmarking and how to use these in your department, team or organisation. This exciting and innovative training course will focus on the practical and theoretical aspects of benchmarking.

This SMART CORPORATE TRAINING course will highlight:

An introduction to benchmarking Performance measurement principles

The different types of benchmarking and when to use them How to run a benchmarking project more effectively Understanding data, metrics and analysis tools

This Benchmarking training course will utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes stimulating presentations supporting each of the topics together with interactive trainer lead sessions of discussion.

Benchmarking is essential to success in any setting. This training course will have a very positive impact on the organisation, including:

• Managers with a detailed understanding the benchmarking process
• Improved relationships (customers, employees, suppliers, partners, and others) Increased program, project and systems effectiveness
• Increased value creation and value capture from diverse assets (tangible and intangible) Staff with practical skills that can be applied in many workplace settings
• Improved engagement with all stakeholders

By attending this Benchmarking training course participants will develop important work-related skills and competencies. These include:

• A detailed understanding of the practice of benchmarking Practical skills in continuous improvement
• An understanding of the importance of metrics Improved use of strategic tools
• Increased understanding of how to implement an effective benchmarking project Develop practical and transferable skills

This Benchmarking training course is suitable for a wide range of professionals but will greatly benefit:

• Human Resource (HR) Professionals
• Accountants and Finance Staff Operation Managers / Process Managers HSE Leaders
• Middle Managers and Team Leaders involved in process improvement Project and Programme Managers
• Change Leaders
• Engineers
• Any Manager who needs to improve their skills in Benchmarking and Performance Management

Section 1

Performance Measurement:

Why It Matters and How To Do It?

•  The Need for Performance Measurement  Using Measurement to Transform 
• Your Organisation
•  The History of Measurement
•  Key Performance Indicators (KPI) Explained  Measuring the Correct Things

Section 2

The Process of Benchmarking:

•  History of Benchmarking
•  Benchmarking Terminology
•  Strategic, Performance and Process Benchmarking
•  Internal vs. External Benchmarking  Applying the Most Appropriate
• Benchmarking Approach

Section  3

• Conducting a Benchmarking Project:

Section 4

Understanding Data, Metrics and Analysis Tools:

• How to Identify Suitable Benchmarking Projects
• Running a Successful Benchmarking Project The Phases of Benchmarking
• Identifying and Selecting Metrics and Partners
• Benchmarking Project Management
• Data Use and Abuse: Using Data Constructively
• A Simple Revision of Key Statistical Terms and Techniques
• The Importance of the Standard Deviation and Variance
• The CATWOE Technique, RCA, 5-Whys and Cause & Effect
• Collecting and Analysing Benchmarking Information

Section 5

Essential Tools for Benchmarking and Continuous Improvement:

• Kaizen and Continuous Improvement DMAIC and Six Sigma
• Poka-Yoke Approaches
• Legal and Ethical Issues in Benchmarking Personal Action Planning